MAG Mutual HealthCare Solutions, Inc. (MMHSI), your medical publication and practice consulting resource, presents an office staff workshop that focuses on the special needs of your front office staff. Working the “window” is one of the most important jobs in your practice.
Key Benefits Include:
- Realizing that customer service is a must
- Tips on dealing with all those telephone calls
- Dealing with the disgruntled customer
- Learning how to collect payment at time of service
- Understanding the importance of proper scheduling
- Development of standard front desk policies / procedures
Who Should Attend these Workshops?
- Check-In Staff
- Check-Out Staff
- Scheduling Staff
- Billing / Coding Staff
- Managers
An overview of front desk policies and procedures as they relate to the conversion of provider services into legitimate revenue. Special attention is given to customer service and demographic/insurance information collection.
Front office staff successfully completing this workshop will be able to assist their office with:
- Customer service
- Efficient scheduling
- Proper co-pay collection techniques
- Insurance / demographic information collection
- Decreasing no-shows
- Moving patients through the office efficiently
- Decreasing common telephone tie-ups
- Policy Development
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